Service and Warranty Terms
Our commercial warranty and service terms are designed to provide reliable after-sales support for products purchased from us.
These warranty terms are additional to, and do not replace, limit or reduce any statutory rights available to consumers under the South African Consumer Protection Act 68 of 2008 or other applicable consumer legislation.
Our Warranty Coverage
12-Month Commercial Warranty
Unless specifically stated otherwise at the time of sale, brand-new products sold by us carry a 12-month commercial warranty against manufacturing defects.
The warranty period starts from the original date of purchase.
Batteries & Chargers – 6 Months
Batteries and chargers carry a 6-month commercial warranty against manufacturing defects, unless a longer warranty is specifically stated for the product.
Normal battery capacity degradation, misuse, deep discharge, incorrect charging, improper storage, water damage or physical damage is not considered a manufacturing defect.
Your Statutory Consumer Rights
Our commercial warranty does not replace your legal rights.
Where goods fail to meet the quality standards required by South African consumer law, consumers may have additional rights and remedies under the Consumer Protection Act, including rights relating to repair, replacement or refund where the applicable legal requirements are met.
Proof of Purchase
A valid proof of purchase is required when submitting a commercial warranty claim.
Acceptable proof may include the original till slip, tax invoice, online order confirmation or another verifiable record of the transaction.
The commercial warranty period is calculated from the original date of purchase.
What Is Not Covered by Our Commercial Warranty
Our commercial warranty covers manufacturing defects. It does not normally cover faults or damage caused by misuse, normal wear, incorrect operation or external factors.
These exclusions do not remove or limit any statutory consumer rights that cannot legally be excluded.
Normal Wear & Consumable Parts
Normal wear and tear and consumable components are not covered where the failure results from ordinary use rather than a manufacturing defect.
This may include items such as carbon brushes, cutting discs, grinding discs, drill bits, saw blades, sanding accessories, filters and similar wear items.
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Misuse, Abuse or Overloading
Damage caused by misuse, abuse, excessive force, overloading or using the tool outside its intended application is not covered by the commercial warranty.
Tools must be operated within the manufacturer's recommended specifications and intended use.
Water, Moisture & Environmental Damage
Damage caused by water, liquids, excessive moisture, dust contamination, fire, extreme heat or other abnormal environmental conditions is not covered unless the failure is determined to be the result of a manufacturing defect.
Incorrect Power Supply, Battery or Charger
Damage caused by incorrect voltage, unsuitable power supply, incompatible batteries, incorrect chargers or non-approved electrical equipment is not covered where such use caused or contributed to the failure.
Unauthorised Repairs or Modifications
The commercial warranty may not apply where a product has been opened, modified, altered or repaired by an unauthorised person and that work caused or contributed to the fault.
Evidence of unrelated prior repair work will not automatically exclude a valid claim for an unrelated manufacturing defect.
Incorrect Accessories or Spare Parts
Damage caused by incompatible, unsuitable or incorrectly fitted accessories, attachments or replacement parts is not covered.
Use of a third-party accessory alone does not automatically cancel the commercial warranty unless it caused or contributed to the reported failure.
Lack of Maintenance or Incorrect Operation
Damage resulting from failure to follow operating instructions, required maintenance, lubrication, cleaning or safety procedures may not be covered where the lack of maintenance or incorrect operation caused the fault.
Impact, Physical & Accidental Damage
Cracked housings, broken components, dropped tools, impact damage, crushed parts or other accidental physical damage are not covered by the commercial warranty unless the damage is shown to result from a manufacturing defect.
Service Procedures & Turnaround Times
We aim to provide clear assessments, transparent repair quotations and reliable turnaround times. Repair times may vary depending on the nature of the fault, workload and availability of replacement parts.
Assessment & Quotation
Once a tool is received by our repair centre, an initial assessment and/or repair quotation will typically be prepared from approximately 2 business days, depending on the complexity of the fault and current workshop workload.
Repair Authorisation
No chargeable repair work will begin until the customer has approved the repair quotation or authorised the work.
If additional faults or costs are discovered after the repair has started, we will contact the customer for further approval where required before proceeding with additional chargeable work.
If the customer declines the repair quotation, any applicable assessment or reassembly charge will only apply where it has been communicated to the customer.
Repair Turnaround Time
Approved repairs and valid warranty repairs are normally targeted for completion within approximately
5 business days, subject to the availability of required parts and the complexity of the repair.
Complex repairs, special-order components, supplier delays or parts that are temporarily unavailable may require additional time. Where reasonably possible, the customer will be informed of significant delays.
Warranty on Repair Parts & Labour
New or reconditioned replacement parts installed by our repair centre, together with the labour required to install those parts, carry the warranty required under applicable South African consumer law.
This is generally at least 3 months from the date of installation, unless a longer warranty is provided in writing.
This repair warranty does not cover ordinary wear and tear, misuse, abuse or damage unrelated to the repair performed.
Transport, Collection & Unclaimed Repairs
For non-warranty or customer-paid repairs, transport or courier costs to and from the repair centre are generally the customer's responsibility unless otherwise agreed.
Warranty-related transport will be handled in accordance with applicable consumer law and the relevant warranty conditions.
Customers will be contacted when a repair is completed or ready for collection. Any special arrangements or applicable charges relating to storage, return delivery or uncollected equipment must be communicated to the customer before they are applied.
Clearance, Demo & Open-Box Products
Products sold as clearance, demo, display, open-box, shop-soiled or used items may carry a separately stated commercial warranty depending on the product and its disclosed condition.
Where applicable, a limited commercial warranty such as 1–3 months may be stated clearly before purchase.
A product that is brand new and discounted only because of a promotion or clearance price does not automatically receive a shorter warranty solely because the selling price has been reduced.
Any known damage, missing components, cosmetic defects or special conditions should be disclosed to the customer before purchase.
Any limited commercial warranty does not remove or reduce statutory consumer rights that cannot legally be excluded
How to Make a Warranty Claim
To submit a warranty claim, please provide:
- Valid proof of purchase, such as a till slip, invoice, online order confirmation or other verifiable transaction record.
- The product being claimed under warranty.
- The battery and charger where they may be relevant to the reported fault.
- Any components reasonably required to reproduce or assess the fault.
- The product serial number and identification labels, where applicable.
The product may be inspected and tested by our technical team or the relevant supplier to determine the nature and cause of the reported failure.
A warranty assessment is intended to determine whether the fault results from a manufacturing defect or from factors such as misuse, wear, damage, incorrect operation or another excluded cause
Important Consumer Rights Notice
Our commercial warranties are provided in addition to applicable South African consumer rights.
Nothing in these warranty or service terms is intended to exclude, restrict or reduce any right or remedy that may not legally be excluded under the Consumer Protection Act 68 of 2008 or other applicable South African legislation.
Where goods fail to meet the standards required by applicable consumer law, the consumer may have statutory rights relating to repair, replacement or refund.
Where a repair is performed, the statutory warranty applicable to qualifying replacement parts and installation labour will apply in accordance with South African consumer law